Tiếng Việt
DEFINITION
Customer Relationship Management (CRM) is understood as a method to help businesses approach and communicate with customers systematically and effectively, managing customer information such as information about accounts, needs, and contacts… to serve customers better.
Features of Customer Management System (CRM)
METHOD
CRM is a “method” because it’s a way of finding, organizing, and processing customer relationships.
It can also be said that CRM is a strategy, because it includes a clear and detailed plan.
Indeed, the CRM strategy can be thought of as the basic strategy for all other strategies of the organization.
OVERVIEW
CRM is a “holistic” approach because CRM is not for sales and marketing activities alone, nor is it primarily responsible for the customer service department in the organization or the IT department.
Each department corresponds to each function in the company related to the CRM strategy.
MAINTENANCE – EXPANDING
CRM is related to a customer’s whole life cycle and purchasing behavior and is closely linked to an organization’s business processes.
When you implement a CRM strategy, you need to gather and evaluate information about your target customers and their purchasing behavior. From this source of quality information, you can understand and predict customer purchasing behavior better.
THE ROLE OF THE CUSTOMER MANAGEMENT SYSTEM
For Customers
CRM also plays a critical role in taking care of clients by providing the finest services possible based on their preferences and wishes. Contribute to promoting long-term customer-business connections by assisting customers in better understanding the company.
Your current customers believe that you are concerned about their needs and requirements, such as their date of birth, interests, and needs…
For Businesses
Businesses can save client information; this information is always required for a firm to do analysis and, as a result, establish commercial prospects with customers.
CRM makes it very easy to manage the business situation and development of the enterprise in the past, and present and predict the future.
Promote products and brands in a quick, simple, and cost-effective manner.
For The Manager
Aids firms in comparing previous to present performance and forecasting the future. Businesses can quickly discover possible problems and hazards and provide suitable solutions.
Set up, manage and track all campaign information for the most effective.
For Employees
CRM creates a highly centralized workplace and shares good information based on stored customer data.
CRM allows workers to properly manage their time and work, as well as manage and comprehend the information of each potential customer and customer so that they can contact and care for them in a timely way, establishing a positive reputation with consumers.